Shipping & returns
Honest shipping,
easy returns.
Australian made, Australian shipped. If something doesn't suit your dog, send it back — no fuss.
Shipping
Free over $99,
tracked everywhere.
Free shipping
On orders over $99
Australia-wide. Applied automatically at checkout.
Standard rate
$9.95 flat
Anywhere in Australia, on orders under $99.
Dispatch
1 business day
Orders before 12pm AEST usually leave the same day.
Metro delivery
2–5 business days
Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra.
Regional delivery
4–10 business days
Tracking number sent as soon as your order ships.
International
Not yet
On the roadmap. Australia-only for now.
Returns
14 days,
no fuss.
Return window
14 days
From the date your order arrives.
Eligible items
Unopened products
Hygiene means we can't accept opened treats, shampoos or drops.
Damaged on arrival
Replaced or refunded
Email us within 7 days with a photo and we'll sort it.
Refund timing
5–7 business days
Once we receive the return, refund hits the original payment method.
To start a return, email hello@rahund.com.au with your order number. We'll send a return label and walk you through it.
The legal stuff
For the full policy text, see our Shipping policy and Refund policy.